Refund policy

:: r e t u r n s ::

Please check the delivered products immediately upon arrival. If it appears that the delivered product is not the ordered product, or the product is inadequate or incomplete, you must report immediately by email to orders@sommerjewelry.com.

The return of the received jewelry must be in its original packaging (including boxes and documentation) and in new condition. Commissioning after detection of failure, damage occurring after detection of failure, encumbrance and / or resale after detection of failure, voids the right to claim and return.

If the complaints by a customer are found justified by Sömmer, Sömmer will give the customer the choice to replace the delivered goods free of charge or give the customer a refund, in the form of store credits.

As Sömmer is not liable for the loss of an item being returned, you return it using registered mail is recommeded.

You have 14 days to return your items and your returned items must arrive at Sömmer's office within 30 days of receipt. Sömmer does not offer free returns or pre-paid labels.

You may receive a refund of store credit equivalent to your purchase price before shipping costs once the item has been returned in its original condition.

If Sömmer's tests prove that the items were already worn or altered (except for fitting purposes), Sömmer will not accept it back. The items will be sent again to the customer, with no special warning.

Sömmer is not responsible for returned items lost in the mail or at customs, so please collect your tracking information for good measure.

Always send your invoice and order number with the return. If a returned item is shipped internationally, mark as Returned goods to avoid any customs charges. Sömmer is not responsible for any charges imposed by Customs on packages returned. 

Please be aware that failing to accept and pay any customs taxes/fees upon the items' arrival at the destination country will result in an immediate automatic return from the customs office with further return costs/fees to be covered by the customer, which will be discounted on any applicable refund.

After Sömmer receives the items, allow 1-7 business days for the refund of the piece’s value, without shipping cost. All refunds will only be done in form of store credits and via a promotion code valid for 2 years. No monetary refund will be done. This is to ensure a fair and honest trade of jewelry pieces.

  

:: o r d e r   c h a n g e s   &   c a n c e l a t i o n ::

Please ensure all details are correct as once an order is placed no changes or cancellations can be made. 

Please send an email to orders@sommerjewelry.com to cancel or modify your order before it ships. Order changes or cancellations can only be accepted if your order has not already been dispatched. 

 

:: f a u l t y   i t e m s :

All products are checked prior to posting. If a product is faulty, please contact Sömmer's office immediately through orders@sommerjewelry.com and an offer to replace the goods will be done. You have up to 14 days, from the date your order arrives, to notify Sömmer about an issue with your purchase along with a photo of the fault.

If you are returning or exchanging a faulty, damaged or incorrect item Sömmer will pay for the packaging and postage costs, once agreed via email.

However, Sömmer is unable to offer free delivery for change of mind returns or exchanges.

For further assistance, please contact orders@sommerjewelry.com

 

:: e x c h a n g e s ::

Follow the same procedure for the returns. You will receive a store credit of your purchase price before shipping costs, once the item has been returned in its original condition.

 

:: c a n c e l i n g   o r d e r   b e f o r e   s h i p p i n g ::

You may cancel any order, provided it has not yet been shipped. Just send an email and the cancellation will be free of charge. If cancellation was not possible, the products will be delivered to you, which you will need to refuse upon receipt. The products will be returned to us and you will be refunded (only when it's received at Sömmers' office) the equivalent purchase price once deducted shipping costs.