Terms & Conditions

This page contains the terms & conditions for shopping at Sömmer. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Sömmer, you warrant that you are at least 18 years old (or have legal supervisor permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Sömmer for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

By accepting these conditions, you agree to the below:

:: o v e r v i e w ::

This website is operated by Sömmer Jewelry. Throughout the site, the terms “we”, “us” and “our” refer to Sömmer Jewelry as a brandSömmer Jewelry offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our Service and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

:: o n l i n e   s t o r e   t e r m s ::

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services. 

:: a c c u r a c y   &   c o m p l e t e n e s s ::

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

:: p r i n c i n g   a n d   t i t l e ::

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

:: p r o d u c t s   &   s e r v i c e s ::

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or

Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

:: s h i p p i n g ::

Every order we receive is subject to availability. We reserve the right to ship products at a later date if the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a refund instead of the delivery of the product. 

Orders are processed and shipped within 2 business days of purchase unless otherwise noted in the description (please note if you are buying something in pre-order). If you purchase multiple items and one is noted as pre-order, all items will be shipped together at the later date. You may request multiple shipments in this scenario to receive your other items sooner by contacting orders@sommerjewelry.com

:: h a n d l i n g :: 

Once your order has been processed you will receive a tracking number and details via email. The average transit times are as follows (please consider extra time from your customs check and don't forget that if you choose an article in pre-order, this time frame starts only after shipment):

Europe . 3-5 business days 
International . 7-10 business days
Australia & New Zealand . 25-30 business days 

We are based in Portugal (Europe), so please note that the customer is responsible for payment of any extra duties, customs, import charges or taxes imposed by the destination country for delivery. No charges or customs will be applied to orders delivered to countries within the European Union.

:: r e f u s e   s h i p m e n t s :: 
If you choose to refuse your order package, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to our studio in Portugal. This amount will be deducted from your merchandise refund. 

:: c o s t u m e r   c o m p l a i n t s :: 

We endeavour to respond to all customer complaints or queries within five working days.

:: p a y m e n t :: 

All products remain Sömmer's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have legal supervisor permission to buy from Sömmer.

All transfers conducted through Sömmer are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions of the payment gateway chosen for the transaction as they are responsible for the transactions made. 

:: l o c a l   t a x e s ::

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer’s own expense. 

:: c o o k i e s ::

Sömmer uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: Session Cookies and cookies that are saved permanently on your computer.

The first type of cookie commonly used is Session Cookies. During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A Session Cookie is never stored permanently on your computer and disappears when you close your browser. To use Sömmer without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted.

On Sömmer we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.  

:: a d d i t i o n a l   i n f o r m a t i o n ::

Sömmer reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. In the event that a product is sold out, Sömmer has the right to cancel the order and refund any amount paid in the form of store credits. Sömmer shall also notify the customer of equivalent replacement products if available.

Please note that your use of this website and any service contained within, constitutes acceptance of these Terms & Conditions.

:: r e t u r n s ::

Please check the delivered products immediately upon arrival. If it appears that the delivered product is not the ordered product, or the product is inadequate or incomplete, you must report immediately by email to orders@sommerjewelry.com.

The return of the received jewelry must be in its original packaging (including boxes and documentation) and in new condition. Commissioning after detection of failure, damage occurring after detection of failure, encumbrance and / or resale after detection of failure, voids the right to claim and return.

If the complaints by a customer are found justified by Sömmer, we will give the customer the choice to replace the delivered goods free of charge or give the customer a refund in the form of store credits.

As Sömmer is not liable for the loss of an item being returned, we recommend that you return it using registered mail. Your returned items must be returned within 14 days of delivery and arrive at our office within 30 days of receipt. We do not offer free returns or pre-paid labels.

You may receive a refund in the form of store credit of your purchase price before shipping costs once the item has been returned in its original condition. If our tests prove that the items were already worn or altered (except for fitting purposes), we will not accept it back. The items may be sent again to the customer, with no special warning.

We are not responsible for returned items lost in the mail or at customs, so please collect your tracking information for good measure.

Always send your invoice and order number with the return. If a returned item is shipped internationally, mark as Returned goods to avoid any customs charges.

We are not responsible for any charges imposed on packages returned by Customs. After we receive the items, allow 1-7 business days for the refund of the piece’s value, without shipping cost, via promotion code.

:: f r a u d ::

Sömmer holds the right to cancel and refund any order(s) that are suspected to be made in a fraudulent or otherwise harmful way in order to secure the safety of our consumers’ transactions via our online services. 

Sömmer reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site and/or forward information on transactions to authorities or payment provider. Individuals violating the restriction of password protected areas of the site may be subject to prosecution.