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Sömmer ships to all addresses (incl. PO boxes) worldwide.
Sömmer Jewelry reserves the right to use IP Address based Geo-Location to show location based pricing and charges. This might affect currency selection and taxes. With transactions not completed naturally, either by design or by mistake, we reserve the right to cancel the order or charge the excess due to the result of the scenario.
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Each piece is ready to order. However, please notice that as we are a small studio, please allow up to 2 business days to ship after your order is placed.
Delivery is made via Portuguesa Postal Service (CTT). Once your order has been processed you will receive a tracking number and details via email.
Sommer is based is Portugal, so please note that the customer is responsible for payment of any extra duties, customs, import charges or taxes imposed by the destination country for delivery. No charges or customs will be applied to orders delivered to European Union countries.
If a product arrives damaged or is misplaced, it is the customers’ responsibility to lodge an investigation with the Portuguese Post or destiny country Post Service. No refunds or replacements will be given for products missing or damaged in transit.
Once your order has been dispatched, your address cannot be amended. Please double check all personal and postage details when completing your order as Sömmer does not take responsibility for missing packages (phone number, correct email, door number, ...). We might not accepted delivering to PO.
If the product was marked with pre-order at the time of purchase, your item will ship automatically when in stock and you will be sent tracking info once your items have been dispatched.
Delivery takes place during business days (Monday to Friday) and the average transit times are as follows, although it can take longer during busy periods:
Europe . 3-5 business days
International . 7-10 business days
Australia & New Zealand . 25-30 business days
Despite acknowledging the inconvenience caused by delivery delays, Sömmer is not responsible for any delay caused by the shipping company or during transit time. You can use the tracking code to contact the carrier and open a complain for missing items.
If you choose to refuse your order package, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to our address in Portugal. This amount will be deducted from your merchandise refund. If the costs are bigger than the cost of merchandise your order will be abandoned.
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Sömmer do not hold any responsibility for any import duties and taxes associated with your order. Should you be charged duties or taxes upon receiving your parcel, you will be responsible for covering these costs.
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Offers cannot be combined with any other coupons, promotions or discounts unless otherwise advertised. Limit one coupon per transaction only. Unless stated otherwise, shipping charges are not included in the total discounted amount.